![]() I got my card. I got my PIN. I called the number to use the PIN to activate the card. I got some spam answer which said the number had changed, then tried to sell me something, The generic Verirzon number was then given as a replacement. Replacing a PIN activation number with a spam number seems very sleazy to me. Changing a PIN activation number without providing a replacemnent activation number also seems very sleazy to me. How to Activate a Verizon Cell Phone. Activating a smartphone on Verizon is done during the initial setup when powering on your device. You will need the password for. With Verizon, you get the convenience of managing your account online including these great benefits: View your usage; Make payments; Change or reset your. Troubleshooting: Invalid Browser Version / Operating System Detected. We detected you are using an unsupported Browser / Operating System. To receive an optimal. Am I missing something? What do I need to do to activate my card? The instructions provided by Verizon are incorrect. ![]() ![]() Choose the right size for you, from 2GB to Unlimited. No smartphone? Connect your basic phone, tablet, hotspot or connected device to America’s best network. No annual contract. Monthly plans for your smartphone or connected device. Find a plan for your business, no matter how big or small. ![]() Connect from abroad or reach out to 200+ countries while in the U.S. Connect tablets, hotspots and other devices on a shared data-only plan. Back up your content, personalize your device and more. Store photos, videos, contacts, music, documents, call logs and text messages. Coverage for damage, loss, theft and Verizon Tech Coach support Estimate your expected monthly payments in two steps. If you've never used My Verizon before (through the app or a web browser), you need to register your prepaid account first. This is a one-time process that sets up your account User ID and Password. You can then use those same credentials to sign in to My Verizon through the app or any web browser. Note: Please have your prepaid phone with you while you register. You'll be sent a text message with a Registration PIN that you'll need to enter during the registration process. To register: • Go the page. • Enter your 10-digit prepaid mobile number. • Check the I'm not a robot box, and follow the onscreen prompts to complete the task. • Click Continue. • Select whether you're the Account Owner or an Account Member. Note: The Account Owner is the person financially responsible for the account. • If prompted, enter the billing ZIP code and Account Security Code, and click Continue. • Follow the onscreen prompts to have a Registration PIN sent to your phone by text message. • When you receive the text, enter the Registration PIN and click Verify My Account. • Enter the requested information to create your My Verizon account: • User ID - Enter the User ID you'd like to use. • Password - Enter the Password you'd like to use, and enter the same password again to confirm it. • Secret Question - Select a secret question from the dropdown and enter the answer. • Email Address - Enter an existing email address that you'd like to use to receive important account information. • Read the Terms & Conditions, and if you agree, click I accept the Terms & Conditions. • Click Complete Registration. You've successfully signed up for My Verizon for Prepaid. To sign in to My Verizon through a web browser: • Go to the page. Note: You can click the link above or enter in your web browser. • Enter your prepaid mobile number and click Sign in. Note: You can click Remember me to have your User ID stored on the computer in the future. Only use this feature on a personal computer, not public computers. • If prompted, enter the answer to your security question and click Continue. • Enter your My Verizon Password and click Continue. You'll see your feed on the home screen. It provides all the most important account information you need at a glance, including your data usage and account balance. You can add a line to an existing prepaid single-line account or Prepaid Family Account. You can have up to 5 total lines on one Prepaid Family Account. Only the Account Owner can add a line to an existing Prepaid Family Account. If you add a line to a single-line account, the original line will become the Account Owner, and the new line will be an Account Member.. To add a line to an existing prepaid account: • Click Add a Line. • Click Select under the type of line you want to add: • Shop for phones - If you don;t have an existing line or phone, you can purchase a new phone and choose a new phone number to add to your account. • Bring your own phone - If you have a phone you want to use but don't have an existing line, you can choose a new phone number to add to your account and activate the phone you have. • Merge accounts - If you have an active prepaid line on another account, you can transfer that existing phone number and phone to your Prepaid Family Account. Note: You'll need the Account Security Code (also called Account PIN) for the line you're transferring. If you can't remember it, you can change your Account Security Code in the My Verizon app. • Follow the onscreen prompts to add the line. You've successfully set up your Prepaid Family Account. You can have a total of 5 lines on your account, including the Account Owner. To add more lines, repeat the steps above. The Account Owner is financially responsible for all lines on the Prepaid Family Account, and they can view and manage all the lines through My Verizon. There can only be one Account Owner on an account. Learn more about in our FAQs. Note: Only the current Account Owner can transfer account ownership to another line. To change the Account Owner: • Click Settings. • Click Change Account Owner. • Select the line you want to transfer account ownership to. • Click Selected Line's Account Security Code and enter the 4-digit Account Security Code for the line that will become the new Account Owner. Note: If you don't have the Account Security Code, ask the person you’re transferring account ownership to. • Click Continue. • Select whether or not you want to transfer funds to the new Account Owner. If you want to transfer an amount other than your entire balance, enter the amount you want to transfer. • Click Continue. • Review the changes to your account and click Confirm. You've successfully changed the Account Owner on your Prepaid Family Account. You are now an Account Member. To add funds to your account: • Click Add Funds in My Verizon to get to the page. Note: If you're on a Prepaid Family Account, click Add or Send Funds. • Select what card you’d like to use to add funds: • Existing card saved on the account • A new credit/debit card - You'll be prompted to enter the card number and billing information for the card and click Continue. • A Verizon Refill Card - You'll be asked to enter the Refill Card PIN and click Submit. • Click Add Funds. • Review the amount to add and click Confirm. You've successfully added funds to your account. The Account Owner can send funds to any Account Member line on their Prepaid Family Account. Account Members can only transfer funds to the Account Owner. To send funds to another line: • Click Add or Send Funds. • Click Send Funds. • Click Next. • If you're the Account Owner, select the line you want to send funds to and click Send Funds. • Enter the amount you want to send. Note: If you're an Account Member, you can only send funds using your available balance. If you don't have funds available, you'll need to to your account before you can transfer funds to the Account Owner. • If you're the Account Owner, select the payment method you want to use to send funds and click Add Funds. Note: If you select A New Credit/Debit Card, you'll need to enter the necessary card information. • Click Add Funds. • Review the transaction information and click Confirm. • Click Done. You've successfully transferred funds to another line on your Prepaid Family Account. You can see payments made on your account for the last 18 months in My Verizon, including the date, amount and method of payment. Note: If you have a Prepaid Family Account, only the Account Owner can view the payment history of the account. Account Members aren't able to view the Payment History page. To view your payment history: • Click Payment History in My Verizon to go to the page. • Select a start date and end date from the dropdowns at the top of the page. • Click Create Report. You'll see all the payments made on your account during the date range you selected. Note: You can click the Email Payment History or the Print Payment History links at the top of the page to email or print the report. With Auto Pay, you never have to worry about missing a payment. It will automatically pay your monthly bill on the due date using your credit/debit card. Plus, now Auto Pay will use any available funds you have on your account first. Then it will charge the remaining balance to your credit/debit card. Note: If you have a Prepaid Family Account, only the Account Owner can manage Auto Pay. Account Members aren’t able to view the Manage Auto Pay page. To manage Auto Pay: • Click Manage Auto Pay in your feed on the home screen of My Verizon to get to the page. Note: If you haven't set up Auto Pay yet, you'll see a Setup Auto Pay button instead. Click it and follow the onscreen prompts to get started with Auto Pay. • Edit any of the following options: • Payment Amount • Payment Date • Edit or delete the saved card on your account • Add a new credit/debit card Note: You can also click Cancel Auto Pay if you want to turn off Auto Pay. • Click Continue. Note: When using a new card, you'll be prompted to enter new card information. Click Continue when done. • Review the changes to Auto Pay and read the Terms & Conditions. If you agree, click I agree to the Terms & Conditions. • Click Confirm. You've successfully managed Auto Pay. You can change your plan once per bill cycle: Note: If you're on a Prepaid Family Account, only the Account Owner can change a plan on the account. Account Members can't change their plan. The Account Owner can sign in to My Verizon and select the line at the top of the screen that needs a new plan, and follow the steps below. • Go to the page in My Verizon. Note: Use the link above or click My Plan and then click Change Plan. • Select the plan you want to change to. Note: You can click View Plan Details under a plan to learn more about it. • Click Change Plan. • Review your new plan information and read the Terms & Conditions. Then check the 2 required boxes if you agree. • Click Confirm. You've successfully changed your plan. If you want to see more detailed information about usage on your account: • Click Usage Details in My Verizon to go to the page. • Select the tabs at the top of the screen to view type of usage details you want to see: • Data • Voice • Messages You'll see detailed usage information for each usage type, including usage amount, date and time of each use. Note: If you're the Account Owner of a Prepaid Family Account, you can view the usage details of each line on your account by selecting different lines at the top of the screen. If you want to upgrade or your phone gets broken, you can activate a new device on your line through My Verizon: • Click Change Device in My Verizon to go to the page. • Enter the of the new device you want to use on your account. Note: Your Device ID can typically be found in your device's Settings in the About Phone section. It may be called, IMEI, MEID or ESN. • Click Continue. • Select if you want to use the SIM card from your old phone or use a new SIM Card. Note: If you want to use a new SIM card, enter the SIM Card Identification code, which you'll find printed on the SIM card. • Click Continue. • Review the change and click Confirm. You've successfully changed your device. To change your mobile number: • Click Change Mobile Number to go to the page in My Verizon. Note: If you're the Account Owner on a Prepaid Family Account, you can select a line at the top of the screen to change that line's mobile number. • Select how you want to pick your new number: • ZIP Code - Enter your home ZIP Code, and you'll be given options of area codes and prefixes to choose from. • City and state - Enter your city and state, and you’ll be given options of area codes and prefixes to choose from. • Area code, plus first 3 digits - Enter the area code and prefix you'd like to use for your number. This is a good option if you only want to change the last 4 digits of your number and keep the rest of your number the same. • Port existing number - Enter a landline phone number or other wireless number you have, you can use that number as your prepaid mobile number. Note: Only 5 attempts at changing your mobile number are allowed per bill cycle. • Click Continue. • If prompted, select the first 6 numbers you'd like to use and click Continue. Note: If porting a number, enter the requested account information for the number you're porting and click Continue. Follow the onscreen prompts to complete the porting process.. • Review the new phone number you will use and click Submit. You've successfully changed your mobile number. It may take up to 2 hours to complete the change. If anyone calls your old number, they won't be able to reach you. Only the Account Owner can remove a line on a Prepaid Family Account. The line that's removed will be converted to a new single line account. • Click Manage Lines to go to the Manage Lines page in My Verizon. • Under Remove a line, click Select. • Select a line to remove and click Continue. Note: If you're the Account Owner and removing your own line, follow the steps to to a new line to finish removing your line from the account. • Select whether or not you want to transfer funds to the line being removed. • Click Continue. • Review what's changing and click Confirm. You've successfully removed a line from your prepaid account. The owner of that line is now financially responsible for their line. To add a feature: Note: If you're on a Prepaid Family Account, only the Account Owner can add international long distance features. The Account Owner can add international long distance to an Account Member's line by selecting that line at the top of the My Verizon home screen and following these steps. • Click Features in My Verizon to go to the page. • Click the toggle switch next to the feature you want to add. Note: When the switch is blue-green, the feature is active on your account. When the switch is gray, the feature is not active. • Click Confirm. You've successfully added a feature to your account. To remove a feature: Note: If you're on a Prepaid Family Account, only the Account Owner can remove international long distance features. The Account Owner can remove international long distance on an Account Member's line by selecting that line at the top of the My Verizon home screen and following these steps. • Click Features in My Verizon to go to the page. • Click the toggle switch next to the feature you want to remove. Note: When the switch is blue-green, the feature is active on your account. When the switch is gray, the feature is not active. • Click Confirm. You've successfully removed a feature from your account. Change important account information, like your User ID, Password, Greeting Name, Security Question and Image, Account Security Code and contact information. Note: If you're on a Prepaid Family Account, only the Account Owner can change account profile information, like billing address. Account Members can change information for their individual line profile. • Click Settings in the side menu of My Verizon. • Select the information you'd like to change. Note: Select Contact Info to edit your name, email address, phone number and/or mailing address for your account. • Enter or edit the information requested and click Save. You've successfully changed your account information. To reset your Voicemail Password: • Go to the page in My Verizon. Note: Use the link above, or click Settings and then click Reset Voicemail Password. • Enter the new password you want to use. Note: Password must contain 4-7 numbers and can't contain consecutive (e.g., 1111) or sequential numbers (e.g., 1234). • Enter the same password again to confirm it. Note: You can also select Choose a password for me to have a number randomly generated if you don't want to choose your own. • Click Save. You've successfully changed your Voicemail Password. Select how you want to receive alerts about your account, such as warning tones and low balance alerts. • Go to the page in My Verizon. Note: Use the link above, or click Settings and then click Phone Control. • Select the amount of notifications you want to receive from the dropdown. • High - Receive all available voice announcements and text alerts, including: • Pre-call and post-call voice announcements stating your balance • Warning tones • Low balance and expiration text alerts • Medium - Only receive: • Low balance voice announcements • Warning tones • Low balance and expiration text alerts • Low - Only receive: • Low balance voice announcements • Expiration text alerts • Click Save. You've successfully changed your account alert settings. You can select how you'd like to receive free notifications about the latest special offers and promotions. • Go to the page in My Verizon. Note: Use the link above, or click Settings and then click Manage your Communications and Alerts. • Select how you'd like to receive alerts: • Email - Sends emails to the email address that's saved on your account • Text message - Sends free text messages to your mobile phone using the messaging app • Push notification - Sends a notification to your mobile phone (appears in your notifications, not in the messaging app) Note: A checked box indicates you'd like to receive notifications. Uncheck all the boxes if you'd like to opt out of all notifications. • Click Save. You've successfully managed your promotional alerts. Suspending service isn't the same as permanently canceling your service. • Single line prepaid accounts - Your account will still be billed while your line is temporarily suspended, if your account has available funds. • Prepaid Family Accounts – If you suspend the Account Owner's line, you'll still be billed for the line while it's suspended. If you suspend an Account Member's line, you won't be billed for that line on your renewal date while it's suspended. Note: If you have recurring features on your line, turn them off before suspending service to avoid being charged for them. To suspend service: • Go to the page in My Verizon by clicking Settings and then clicking Suspend Device. Note: If you're the Account Owner on a Prepaid Family Account: • Select the device you want to suspend at the top of the page. • Click Continue. • If you're suspending the Account Owner line on a Prepaid Family Account, select whether or not you want to transfer account ownership to another line to avoid being charged while your device is suspended. Then click Continue and follow the steps to if needed. • If prompted, review the changes to your account. • Click Suspend. You've successfully suspended your service through a web browser. If you recover your device or have a replacement device, you can anytime. Note: If your line is suspended for more than 90 days, your number will be disabled. If you have a single line account, your account will be closed and your account will be closed. If you suspended your service because your device was lost or stolen, you can reconnect through My Verizon. It may take up to 60 minutes to completely reconnect your service once you finish the steps below. Note: If you're an Account Member on a Prepaid Family Account, you can reconnect your line if you suspended it during your current bill cycle. If you suspended your line during a different bill cycle (i.e., your renewal date has passed since suspending), the Account Owner needs to reconnect your line. • In, click Settings. Note: If you're the Account Owner on a Prepaid Family Account, select the device you want to reconnect at the top of the screen. • Click Reconnect Device. • Select whether you're reconnecting your same device or a replacement device and click Continue. Note: If you suspended your device during a different bill cycle, you may be prompted to pay when you reconnect service. This is because you didn't pay for service for the line on your last renewal date. The amount you need to pay may be lower than you typically pay each month, because you're only paying for the days your device will be active during the current bill cycle. • If you're connecting a replacement device, follow the onscreen prompts to add the new device to your line. Note: You'll need to provide the Device ID (ESN/MEID/IMEI) of the replacement device. You can typically find it on the back of the device/battery or in the device's Settings. Get detailed instructions on. • If prompted, follow the onscreen prompts to add funds to your account. You'll see a confirmation screen. You've successfully reconnected your service. Restart your device to start using your service.
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